Standardized Applied AI Offerings: Empowering Business Units with Scalable Solutions
A centralized Applied AI shared service center delivers transformation by providing standardized, accessible offerings that internal business units (BUs) can easily leverage. These offerings—strategy and assessment, implementation and integration, platform and operations, and enablement and adoption—are designed for consistency, usability, and scalability, ensuring BUs can adopt AI and agentic systems efficiently to achieve business goals. This article details these offerings and the value of their standardized approach.
Standardized Applied AI Offerings for Business Units
1. Applied AI Strategy and Assessment Services
These offerings provide BUs with clear, actionable insights to prioritize and justify Applied AI investments, delivered through standardized methodologies for maximum usability.
- Opportunity Mapping: Using a consistent ethnographic approach, experts observe BU workflows to identify automation and augmentation opportunities. A standardized prioritization framework ranks initiatives by value and feasibility, delivering an opportunity heat map and business cases with projected ROI. This uniform format enables BUs to quickly compare and select high-impact projects.
- Business Case Development: A templated financial modeling process quantifies ROI, cost savings, and risks, producing executive-ready investment proposals. Standardized deliverables, including ROI analyses, ensure BUs can easily present compelling cases to stakeholders.
Value: Standardization simplifies decision-making, enabling BUs to rapidly identify and justify AI initiatives with confidence, while consistent outputs facilitate cross-BU comparisons and enterprise-wide alignment.
2. Applied AI Implementation and Integration Services
These services deliver production-ready agentic solutions through standardized development and testing processes, ensuring BUs receive reliable, plug-and-play AI systems.
- Proof of Concept (POC) and Validation: A uniform prototyping process creates controlled pilots, with standardized testing protocols for performance, optimization, and large language model (LLM) compatibility. BUs receive validated POCs with performance reports in a consistent format, making it easy to assess and approve solutions.
- Agent Design and Development: Standardized workflows convert BU processes into agentic systems, using reusable templates for custom agents, tools, and integrations with existing systems. Error handling and fallback logic are built in, delivering production-ready solutions that BUs can deploy seamlessly.
Value: Standardized development ensures quality and interoperability, allowing BUs to adopt AI solutions with minimal customization. Reusable components accelerate delivery, reducing costs and time-to-value.
3. Applied AI Platform and Operations Services
These offerings provide a stable, standardized infrastructure that BUs can rely on, with consistent support processes to ensure ease of use and scalability.
- Platform Management and Support: A centralized approach to 24/7 monitoring, incident response, user access, and security administration supports platforms like AgentSpace or LangChain. Standardized service level agreements (SLAs) and tier 2/3 support processes deliver predictable performance, with clear documentation for BU access.
- Vendor and Capacity Management: Uniform vendor evaluation criteria and contract templates streamline platform selection and licensing. Standardized usage monitoring and capacity planning tools provide BUs with accessible vendor scorecards and usage reports, simplifying cost management.
Value: A standardized platform ecosystem ensures reliability and security, while consistent support processes enable BUs to use AI infrastructure effortlessly. Centralized vendor management optimizes costs, benefiting all BUs.
4. Applied AI Enablement and Adoption Services
These services drive BU engagement through standardized training and community initiatives, designed for accessibility and measurable impact.